Hawaiian Airlines tackling no shows in policy implemented on May 15

Hawaiian Airways is days within the implementation of a brand new “no -show” coverage that makes it potential to lose cash.

The airline established the coverage final Thursday for individuals who have a confirmed reservation however don’t go on board their flight flight. “We cancel your flight reservation and all steady and return flights,” stated Hawaiian Airways in an announcement printed on their web site.

Furthermore, visitors with no present won’t be able to make use of the cash or kilometers which might be spent on non-residual charges reminiscent of credit score for a future flight.

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The Hawaiian Airways emblem shall be displayed on December 4, 2023 in Los Angeles within the check-in space in Los Angeles Worldwide Airport. (Mario Tama / Getty pictures)

To stop individuals from forfeiting all of the charges associated to non-residual tickets, the airline reminds folks that they will alter their reservations on-line or by contacting the Reservations division by calling 1-800-367-5320.

The airline says on their web site that they perceive that “life is going on”, and people who are already on the airport, however that they’re lacking their flights can have choices and are instructed to contact a customer support from the airport on the kiosks or test -in counter for assist.

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A Hawaiian Airways Firm emblem is displayed on a smartphone display with the brand that can also be displayed within the background. (Romain Doucelin/Sopa pictures/Lightrocket/Getty pictures)

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A Hawaiian Airways Airbus A320 departs from Harry Reid Worldwide Airport on its strategy to Honolulu on March 15, 2025 in Las Vegas. (Kevin Carter / Getty pictures)

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The brand new coverage applies to all non-residual tickets bought within the US, with out exemptions for elite members of Hawaiianmiles or Mileage.

“Adjustments and cancellations to refundable tickets are based mostly on the tariff settlement for these tickets on the time of ticketing. View your tariff guidelines,” stated Hawaiian Airways.

Hawaiian Airways didn’t instantly reply to a FOX -BUXTY request for feedback. It was taken over by Alaska Airways in September 2024, that one Similar no-show policy.